GoHighLevel project

Appointment Confirmation + Reminder and Cancellation/No Show Follow-up Automation

Problem: Booked calls get forgotten, and cancellations or no-shows rarely get a follow-up, leaving empty slots and lost leads.

What I built: A GoHighLevel automation confirms new bookings, sends reminders ahead of the appointment, and follows up automatically when a contact cancels or misses the slot, so the calendar stays full and no lead is left unanswered.

Booking confirmed
Reminder 24h
Reminder 1h
Reminder 5min
No-show follow-up

GoHighLevel · CRM · Email · SMS

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Walkthrough video

Workflow screenshots

GoHighLevel builder workflow for the appointment confirmation and reminder automation — The Appointment Confirmation + Reminder builder. An Appointment status trigger creates or updates the opportunity (Booked a Call), removes the contact from the Cancellation/No Show Follow-up workflow, sends an internal notification, tags the lead appointment-booked, and emails a confirmation. Reminders then go out 24 hours before the appointment, 1 hour before by email and SMS, and 5 minutes before by email.

GoHighLevel builder workflow that follows up after a cancellation or no show — The Cancellation/No Show Follow-up builder. Appointment No show and Appointment Cancelled triggers create or update the opportunity (Missed a Call), then a condition splits the two paths: a cancellation notifies the team and adds the cancelled tag, a no show adds the no show tag. Both branches then send an SMS, wait a day, send a follow-up SMS, wait another day, and send a final SMS.

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